Manor Cylinder Glass Lantern Pendant Light

Free and fast 7-12 days delivery after processing on all orders to the Germany/France/Italy/Spain/Ireland. At Thehouselights we process your orders and provide free delivery service Monday to Friday. 

We are committed to fast and free shipping all year, including many of our lighting products are available for Same-Day Expedited - 3 Day Delivery.

• No minimum order to qualify
• Shipped from the Germany/United Kingdom/China
• Free shipping to the Germany/United Kingdom/China
• Delivery by DPD, Evri, FedEx, or Royal Mail
• Delivery time is 7-12 days
• Dispatch time is 1 week
• All tax and duty payments are included

How to get tax and duty payments back?
When encountering duty and tax charges during shipment, please ensure that the payment is prepaid as it is the responsibility of the receiver. Retain the payment receipt and forward it to our customer support at lights@thehouselights.com. We will promptly reimburse you for the duty and tax expenses incurred. However, please be aware that the return order does not refund the tax fee.

Your order is monitored every step of the way using DPD, or FedEx tracking. We will email your tracking number within a few hours after processing your order. 

Each order (plus all the information you might need to know about it) will have its current status and estimated arrival date. 

Track Package: Track your package here!

Start A Return: Start a return request here!

Delivery Notice: Due to the COVID process and delivery may at times be delayed.

100% No Hassle Easy Return Guarantee At Thehouselights, we want you to feel like every light is the perfect match for your home, however, if there's an issue you may send it back within 30 days and we will be happy to exchange or give you a store credit. Or, we will refund the complete purchase price for any return within the first seven days.

• 256 bit data encryption
• Same encryption as large banks
• Your personal information is safe
• We do not sell your information

Returns and refunds

You can return or exchange an unwanted item within 30 days of receiving it.

Please allow 7 days from our warehouse receiving your parcel to receive your refund.

How to return your item

Standard items： Return an item using a tracked courier, such as Royal Mail or Evri, to our UK warehouse. Return postage is payable by the customer.

Damaged or faulty items： Free returns & exchanges — we’ll provide a prepaid label.

Please note: Our lights require assembly and hardwiring. Please note that third-party installation charges and bulb costs are not covered by our store. If you need any assistance, please contact us.

• Cleaning: Wipe with a soft, dry cloth; avoid harsh chemicals.
  
• Spills: Blot immediately with a clean, dry cloth.
  
• Sunlight: Limit direct sunlight exposure to prevent fading.
  
• Maintenance: Regularly check and tighten loose hardware.
  
• Protection: Use coasters or placemats to protect surfaces from heat and moisture.