Frequent Questions

Q: Do you offer additional discounts to designers or team buying?

A: Sure t promote our new website.-Thehouselights brand netwark and rise awarenes, we offra special discountfor designers of team buying.You can ask our stffto inquire about the corresponding discount by email

Q: How to change the address?

A:Please email me and tall me your right address before ship. thenl will coetiton the system. But if the package has been shipped. you need to contactDPD/UPS/FedEx by yourself to help you change the address.

Q: Are bulbs included with the fixture?

A: Bulbs are not included unless otherwise noted.

:How long does the pre-order usually take?

A: We need about 3-4 weeks or more to prepare and ship the preorder Not in tock). However if ou want arefund please email me at any time.Then lwill promptyreturn the full purchase money should you decide you cannot wait any longer.

Q: What if l received a damaged item or missing item?

A:For the defecive tem, contact us by email witin 7 days of thedeliver date. ywu are eligible for a partal refund or exchange. For the missing.w willreship the missigpart ASAP.Don't forget to provide your order number and attach photos of the damaged or missing item.

Still, have questions not listed here?

Please send an email to lights@thehouselights.com.We can help you answer any questions you might have.